Lusia Zhang offers a comprehensive range of IT support, including a fully staffed 24/7 service desk, on-site and remote support, staff augmentation services, and expertise across all your infrastructure needs.
No matter how many locations you have, we’ll be there. With offices and staff in every state, we ensure that our customers receive the best assistance, no matter where they are.
Our IT support service desk is organized into pods, allowing our teams to focus on the same group of customers. This approach ensures that we understand you and your business, providing a more familiar service.
Our Service Desk uses the best software available on the market. Our ITIL-based ticketing system and sophisticated call center solution maximize efficiency.
Choose from a variety of support plans to meet your needs, with straightforward all-inclusive per-user pricing that scales without penalty. No minimum contract period required.
Our IT support strategy focuses on preventing problems before they occur, reducing IT noise and keeping critical business operations running smoothly.
With a presence in every Australian state, we provide unmatched access to an exceptional team of IT specialists, no matter where you are.
Our follow-the-sun model ensures that your early-bird and night-owl operations receive continuous support whenever needed.
Your dedicated Technical Account Manager acts as your strategic partner, helping you navigate IT solutions, support, and projects for your business.
Select between our onshore or premium offshore service desk offerings.
We can handle complex multi-site projects and provide comprehensive support to multi-branch organizations.
